Frequently Asked Questions

What hardware / software do you use?

What do you charge?

Are you VAT registered?

What are your payment terms?

Do i have to pre-book your time?

Can i be assured of your confidentiality?

How does web conferencing work?

What are my system requirements?

Do i need any special software?

How many computers can attend a meeting?

Is the meeting room secure?

I can't hear / be heard? - Sound issues

What can i do if i'm having trouble connecting to a meeting?

I have logged in and nothing is happening?

My company uses a proxy server to control internet access and i cannot access the
meeting room?

What hardware / software do you use?
We work with Apple Mac hardware and have experience with the usual suspects of industry standard software, click here to view a complete list

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What do you charge?
We cost our projects based on a very competitive rate of £22 hour, we'll provide you with a quote judging by the amount of time we feel it will take for us to complete your project, including administration and a specified amount of amends (usually 3 provided there are no significant changes to copy or design), this will be the final amount that you will pay unless the scope of the project changes, if this is the case we will advise you of any increase in price before we continue.

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Are you VAT registered?
me&em graphic design are currently not VAT registered. Should this change in the future, we'll be sure to keep you informed.

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What are your payment terms?
For new clients, our payment terms are 7 days from invoice. When we've built a relationship – and as long as your credit scores are good – we’re happy to extend those terms to 28 days. If your credit scores go negative at any time, we’ll ask for part-payment before we start the project.

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Do i have to pre-book your time?
We do encourage our clients to pre-warn us of any large projects so that we can schedule our time effectively.

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Can i be assured of your confidentility?
Yes, we promise not to discuss your project with any third party and will not contact your clients directly. If preferred, we are happy to sign a confidentiality agreement.

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How does web conferencing work?
To schedule and Initiate a web conference is a simple as agreeing a time, we'll then send you a confirmation email containing a URL link to our secure meeting room. Simply click the URL link at the scheduled time and we'll have prepared our meeting room and made all the necessary arrangements to See, Speak & Share.

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What are my system requirements?
To attend a meeting clients should ensure they have -

WINDOWS

MACINTOSH

OTHER

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Do i need any special software?
No. Our Web conferencing technology is web based and requires the latest version of Adobe®Flash® player (installed in 99% of internet enabled computers), therefore there should be no need for any special downloads and no compatibility issues regarding operating systems.

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How many computers can attend a meeting?
For best results we recommend that meetings should be held between only 2 computers at the same time, this is to reduce confusion and maximise connection speeds, however, it is possible to have 3 different computers attend a meeting at the same time.

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Is the meeting room secure?
All communications are protected using Secure Sockets Layer (SSL v3) with 128-bit encryption. Encryption provides a layer of security for data, voice, transactions, and account management interactions.

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I can't hear / be heard? - Sound issues
Although it is possible to use any build in microphone and speakers that your computer has installed we do recommend that you use a headset when intending to use the VOIP (Voice over Internet Protocol) functionality of the meeting room as it reduces any feedback and sound distortion. Please ensure that your microphone / speakers are set to an adequate volume level and is not muted. To make adjustments go to the Flash® Player control panel within the meeting room and use the Advanced Volume Control settings.

It is possible to Dial-in to the meeting room using , however you will be charged by your telephone provider for the cost of the call.

If you do not have the provisions for either of these methods of contact, there is always the ability to communicate through the Instant Text Messenging funtionality of the meeting room.

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What can i do if i'm having trouble connecting to a meeting?

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I have logged in and nothing is happening?
When you enter a meeting an approval notice is sent to us, please bear with us for a few minutes to process
this request.

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My company uses a proxy server to control internet access and i cannot access the meeting room?

  1. Within Internet Explorer, select the Tools > Internet Options > Advanced tab.
  2. Enable the setting Use HTTP 1.1 Through Proxy Connections and click OK.
  3. Close all browser windows. Then open one browser window to try connecting to the meeting again

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